How to Interpret Revealer Results in Gravite

In this article, we provide a step-by-step guide to effectively analyzing customer feedback by understanding trends and identifying specific pain points. You will learn how to navigate through Revealer to view trends, delve into detailed descriptions and sentiment analysis, and investigate the finer details of each pain point. This process will enable you to gain comprehensive insights into customer feedback, helping you address key issues and improve overall customer satisfaction.

Step 1: Understanding Trends and Pain Points

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Trends Overview:
- When you open a Revealer, you will see an overview of various trends.
- Trends represent the major themes or issues identified from the feedback.
Pain Points as Sub-categories:
- Each trend can have multiple pain points, which are more specific issues within the trend.
- Pain points help you to drill down into the finer details of each trend.

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Step 2: Analyzing Trends

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Click on a Trend:
- Click on any trend to see its detailed description.
- You will also find a sentiment analysis of the feedback related to this trend.
Scroll to View Pain Points:
- Scroll down to see all the pain points linked to this trend.
- This section provides a granular view of the specific issues users have reported.

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Step 3: Investigating Pain Points

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Investigate Button:
- For a deeper dive into any pain point, click on the "Investigate" button.
- This will give you detailed insights, including user quotes and suggested links for further reading.
Pre-clicked Investigate for Top Pain Points:
- The top five pain points will have the "Investigate" button pre-clicked for quick access.
- You can find these from the "Summary" view.

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