Overview
Gravite.io emerges as a sophisticated data analysis platform, tailored to elevate business intelligence by delivering critical, actionable insights. Gravite.io introduces an integration with Slack, enabling a streamlined workflow where AI-driven analysis of feedback and product insights is made effortlessly.
This integration ensuring that significant insights from customer interactions can easily be sent through slack channels and are readily available for strategic application.
How to use
Through the strategic partnership between Gravite.io and Slack, businesses are equipped with the tools to navigate the complexities of data analysis with unprecedented ease. This collaboration empowers teams to directly access and analyze feedbacks and product insights sent from slack and other pertinent data sources. With a mere click, users can activate the form by typing /insight in slack.
With all this qualitative data collected you can initiate an in-depth analysis, extracting essential insights related to customer satisfaction, trending topics, and identifiable challenges.
This seamless integration not only optimizes the process of gathering actionable intelligence but also significantly enhances a team's capability to understand and meet customer needs effectively, fostering an environment of continuous improvement and strategic agility.
How to setup
Go to your workspace ➜ integrations ➜ Click on “Add integration”
NB : Make sure you are logged into you Slack Workspace
- Select Slack
- In the authorization popup window, click on "Allow"
- Activate the form by typing /insight.
- Activate a form instantly with a single click, no matter where you are.
- Easily capture feedback and effortlessly add the customer with a simple process.
- Encourage proactive engagement from your teams by enabling them to react to all feedback.
- Ensure your product team has a clear and organized view of all feedback.
- Ship features that will have an immediate impact on your business.
Now you can access all your slack feedbacks in the “Feedback” section, synced with customer data from your CRM, (only available if you made an integration with your CRM)
You can analyze the content of all your slack messages to reveal customer pain points, trending topics, customer satisfaction etc… into the “Reveal” Section.
Here you go !
