Turning Conversations into Operational Insights with AI

Step into a new era of operational excellence. Deep dive into your clients' problematics, empower your team with strong customers insights

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Join +50 companies already growing

Collect

Collect automatically customers conversations across your current tools stack

ex: call transcripts, support tickets, store reviews, slack messages, CSAT, NPS...

Segment

Focus your analysis on specific customer segments, data sources, time frame & more...

ex: Discover the pain points of your french customers that pay you more than 5000$/months

Reveal

Visualize the topics that matter the most for your customers and prospects

ex: trends, topics, pain points, satisfaction, growth leverages and more...

collect

An all-in-one tool that gathers all your customers conversations

While most companies develop customer knowledge solely on surveys, it is now possible to unleash Gravite's AI to reveal tangible insights on every conversations you have with your clients from call transcripts, to support tickets.

Get insights on specific customer segments X500 times faster

Segment your feedback

Easily categorize customer feedback based on various criteria such as sentiment, product features, or customer demographics, enabling targeted analysis and action.

Segment your user base

Divide your user base into distinct groups based on behavior, engagement level, or other relevant metrics, allowing for personalized communication and tailored strategies.

Import your dataset

Seamlessly bring in your existing data from various sources such as CRM systems or spreadsheets, ensuring all relevant information is accessible and integrated for comprehensive analysis.

Visualize your results to understand trends, satisfaction levels, and pain points from your users.

Trends

Follow real-time trends that impact your business the most. Discover what your users think about these trends and take action effortlessly.

Sentiments

AI provides sentiment analysis of your users. Discover the topics that generate the most frustration, love, etc., and improve your service.

Pain Points

The identification of your users' pain points empowers you to take actionable steps towards resolving issues and enhancing the quality of your service.

The security of your data is our number one focus.