Privacy policy

Effective Date: September 1, 2024

Gravite.io ("we", "us", "our", or "Gravite") is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our platform.

1. Information We Collect
We may collect and process the following types of personal data:

Identification Data: Name, surname, email address, telephone number.
Account Data: Username, password, account preferences.
Transactional Data: Details of your transactions, including purchase history, subscriptions, and payment information.
Usage Data: Information on how you interact with our platform, such as your browsing history, the pages you visit, and actions taken on the site.
Technical Data: IP address, browser type, device information, and operating system.
Communication Data: Content of communications exchanged via email, chat, or phone calls with us.

2. How We Use Your Data
We use the data we collect for the following purposes:

Service Delivery: To provide, manage, and personalize your access to our platform and services.
Customer Support: To respond to your inquiries, comments, and feedback, and to provide customer support.
Transaction Processing: To process your transactions, manage payments, and deliver services you have purchased or subscribed to.
Security and Fraud Prevention: To protect our platform and users from fraud, unauthorized access, and other illegal activities.
Analytics and Improvements: To analyze usage patterns and improve our platform's performance, features, and content.
Marketing and Communication: To send you newsletters, promotional offers, and updates about our services, provided you have opted-in to receive such communications.
Legal Compliance: To comply with our legal obligations, such as record-keeping, and to protect our legal rights and the rights of others.

3. Sharing Your Data with Third Parties
We do not share your personal data with third parties, except in the following circumstances:

With Your Consent: When you provide explicit consent for us to share your data with third parties.
Service Providers: With trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you, provided they adhere to strict confidentiality and security standards.
Legal Obligations: To comply with legal requirements, court orders, or governmental requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
Affiliates: With our affiliates, who are required to comply with this Privacy Policy.

4. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it. These include:

Encryption: Data in transit is encrypted using HTTPS, and data at rest is protected with industry-standard encryption.
Access Controls: Strict access controls to ensure that only authorized personnel can access your data.
Monitoring: Continuous monitoring of our systems for potential vulnerabilities and threats.
Regular Audits: Periodic security audits to ensure our data protection practices remain effective.

5. Your Rights
Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request the correction of inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances.
Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.
Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of processing before the withdrawal.

6. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our platform. Cookies help us understand user behavior, personalize content, and improve site performance. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

7. International Data Transfers
Your personal data is primarily stored in France and will not be transferred outside the European Economic Area (EEA) without your explicit consent, unless necessary to fulfill your requests or as required by law.

8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. The retention periods vary depending on the type of data and the legal requirements. For example:

Account Data: Retained for as long as your account is active or as needed to provide you with services.
Transactional Data: Retained for the duration required by tax and accounting laws (usually up to 7 years).
Marketing Data: Retained until you opt-out or unsubscribe from our marketing communications.

9. Data Breach Notification
In the unlikely event of a data breach that could result in a risk to your rights and freedoms, we will notify you and the relevant data protection authorities promptly, providing details about the breach and the steps we are taking to mitigate its impact.

10. Children's Privacy
Our platform is not intended for children under 18 years of age, and we do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child under 18, please contact us immediately, and we will take steps to delete such information.

11. California Residents' Rights
In compliance with California law, residents of California can request information regarding our disclosure of personal data to third parties for direct marketing purposes. To make such a request, please contact us using the details provided below.

12. Your Choices
You may choose not to provide certain personal data, but this may limit your ability to use certain features of our platform. You can also update or correct your personal data by accessing your account settings or contacting us directly.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the revised policy on this page with the updated effective date. Your continued use of our platform after the changes take effect constitutes your acceptance of the updated Privacy Policy.

14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: emmanuel@gravite.io
Address: 229 rue Saint-Honoré, 75001 Paris, France