AI data analysis
Spot the pain points impacting
your customers
83% of companies struggle with analyzing qualitative data
Information Overload
Companies receive a multitude of user feedback from various sources, making it difficult to identify pain points and emerging trends.
Delayed Data Processing
User feedback is often not processed quickly, leading to delays in decision-making and missed opportunities for improvement.
Difficulty extracting actionable insights
Raw data can be difficult to interpret, making strategic decision-making more challenging.
Subjective Interpretation
Qualitative analysis often relies on human interpretation, which can introduce biases and variations in conclusions.
Make User Feedback Analysis Easier and More Efficient
It helped us take a step back and analyse all the feedback we receive without all the bias we all naturally have. A true game changer!
Analyze customer sentiment instantly with our AI
Gravite’s AI analyzes customer sentiment by examining their feedback and comments. It quickly identifies expressed emotions, whether positive, negative, or neutral. This analysis helps you better understand your customers' experience.
Detect customer trends and pain points with AI
Gravite’s AI examines your customers' feedback to identify key trends and pain points. It highlights recurring patterns, providing you with strategic insights into their expectations. Act quickly to turn these insights into opportunities for improvement and optimize the customer experience.
Smart Alert System
Stay up-to-date with Gravite's smart alert system. Receive real-time notifications whenever a new anomaly appears or a critical topic shows a sudden increase.
This system allows you to act quickly and make informed decisions to improve your users' experience.
Our Explore module answers your questions
Which pain points are most commonly highlighted by users?
Do you think there are any repetitive feedbacks we should prioritize?
What additional resources or training would be needed to better address qualitative feedback?
Have you identified any innovation opportunities that could transform our operations?
Maximise your productivity with Gravite
Prioritize your actions
Organize your actions
Amplify your impact
Optimize your resources
Alerting
Explore
Gravite has become an essential internal tool for analyzing user feedback. We centralize all the data, providing precise and unbiased analysis with AI, allowing us to make decisions easily.
Start your 15-days free trial
Join over 50+ companies already growing with Gravite.
Frequently asked questions
How secure is my data with Gravite.io?
Data security is paramount at Gravite.io. We employ robust security measures including encryption and regular audits to ensure your information is always protected.
Can I try Gravite.io before committing to a subscription?
Yes, we offer a trial period for you to experience how Gravite.io can transform your operations. Please contact our sales team to get started.
What kind of support can I expect from Gravite.io?
We offer comprehensive support including onboarding, technical assistance, and strategic advice to ensure you make the most out of Gravite.io.
What makes Gravite.io different from other feedback analysis tools?
Gravite.io stands out due to its AI-driven approach, ease of integration, real-time insights, and the ability to quickly turn large volumes of qualitative data into strategic actions.ur une raison quelconque vous n'êtes pas entièrement satisfait(e) de votre commande, veuillez nous contacter dans les 14 jours suivant la réception de votre affiche pour organiser un retour et un remboursement.
How will Gravite.io improve my customer satisfaction metrics?
By providing actionable insights and identifying pain points, Gravite.io enables you to make strategic improvements in your product or service, which can lead to an increase in customer satisfaction and Net Promoter Scores (NPS).
Is Gravite.io suitable for my industry?
Gravite.io is versatile and can be tailored to the needs of various industries including tech, SaaS, e-commerce, healthcare, and finance, among others.
How does Gravite.io prioritize customer feedback?
Our AI technology categorizes and prioritizes feedback based on your customized parameters such as urgency, frequency, and impact, helping you address the most critical issues first.
Can Gravite.io analyze data from different languages?
Yes, Gravite.io is equipped to analyze data in multiple languages, making it ideal for global teams and companies in diverse markets.
How does Gravite.io integrate with my existing tools?
Gravite.io offers seamless integration with a wide range of tools, including CRMs, support ticket systems, call transcripts, chat platforms, and more, all in under five minutes and without the need for technical expertise.
What exactly does Gravite.io do?
Gravite.io is an AI-powered insights tool that helps product and operations teams in medium-sized enterprises to streamline the process of collecting and analyzing customer feedback, identify operational inefficiencies, and make data-driven decisions to improve customer satisfaction and team productivity.