Leverage AI to access real-time insights on your customer satisfaction
Turn raw customers intercations into actionable insights with intuitive dashboards and our unique ‘Explore’ feature, giving you clear, actionable steps to enhance customer satisfaction.
Collect data from all your sources
Gravite simplifies data collection by centralizing customer interactions from multiple channels, such as surveys, support tickets, app reviews, and call transcripts, into one unified platform for seamless analysis.
Analyze thousands of data points instantly
Quickly and accurately analyze vast data points to focus on what truly matters to your customers.
Ask your data
Explore enables you to interact directly with your data, asking precise questions and uncovering actionable insights tailored to your business needs, all in an intuitive and efficient way.
Struggling to spot emerging pain points or trends?
Most tools require you to decide what to track in advance.
Gravite.io’s AI-driven suggestions identify new trends as they emerge, keeping you ahead of the curve.
Tired of insights that don’t drive action?
Gravite.io turns raw feedback into actionable insights with intuitive dashboards and our unique ‘Explore’ feature, giving you clear, actionable steps to enhance customer satisfaction.
Don’t let your competitors gain the upper hand — leverage AI to turn your data into powerful and strategic customer insights!
Traditional satisfaction surveys aren’t delivering the insights you need. With customers overwhelmed by endless surveys, response rates are dropping, and actionable insights are harder to find.
And when customers do respond, they’re often at the extremes – either highly satisfied or very dissatisfied – leaving you without a clear picture of the average customer experience.
It helped us take a step back and analyse all the feedback we receive without all the bias we all naturally have. A true game changer!
Seamlessly centralize feedback from calls, emails, chats, and social media with cutting-edge speech-to-text technology, transforming conversations into actionable insights through real-time dashboards.
Let AI Organize What Matters Most
Define your categories, and let our AI seamlessly classify feedback while uncovering hidden insights.
Track Customer Satisfaction in Real Time
Gravite continuously analyzes customer feedback and calculates satisfaction instantly with a unique algorithm. Anticipate friction points, spot emerging trends, and ensure your customers stay happy at every interaction.
From Taxonomy to Insights
Gravite automatically classifies your user feedback with intelligent taxonomy, giving you a clear view of your strengths and areas for improvement. Save time and instantly identify what truly matters to your customers.
Smart Suggestions to Dig Deeper
For each category, Gravite’s AI provides relevant suggestions, allowing you to explore topics in depth, fully understand them, and correct them effectively. Turn every piece of feedback into an opportunity for improvement.
Gravite has become an essential internal tool for analyzing user feedback. We centralize all the data, providing precise and unbiased analysis with AI, allowing us to make decisions easily.
Questions ? Get quick answers from your datas
Gravite’s Explore module empowers users with the flexibility to ask questions across all their data. Whether you’re investigating specific trends, uncovering hidden insights, or diving deep into customer pain points, Explore lets you interact with your data effortlessly. It’s designed to adapt to your needs, making your analysis more dynamic, precise, and intuitive.
Features
Customer Sentiment Analysis
Gravite uses three dedicated algorithms to accurately measure the evolution of your customers’ sentiment at every stage of their journey. Identify key moments and adjust your actions accordingly.
Automatic Feedback Classification
Gravite’s AI analyzes and categorizes customer feedback based on your specific categories, ensuring relevant organization and quick trend identification.
Suggestions Spotlight
Gravite’s AI provides relevant suggestions to deepen your feedback analysis and gain a better understanding of identified issues.
Sub-Category Classification
Gravite’s AI refines feedback analysis by automatically classifying responses into sub-categories, offering a more precise and granular understanding of key issues.
Unsupervised Analysis to Detect the Unexpected
Gravite’s AI automatically identifies emerging trends and insights without prior configuration, revealing pain points you hadn’t anticipated.
User-Defined Topic Tracking
Define the topics that matter to you, and Gravite’s AI will automatically analyze related customer feedback, allowing you to dive deeper into each subject and track its evolution.
Automatic Call Transcription
Gravite converts your calls into text to capture every customer interaction with precision. Easily access conversations and analyze them to extract actionable insights.
Advanced Data Segmentation
Filter and analyze your customer feedback by specific segments (profile, category, timeframe…) to identify precise trends and make data-driven decisions.
Natural Language Data Exploration
Ask questions directly in Gravite’s chat and get instant insights on your customer feedback—no complex queries or technical setup required.
Multilingual Feedback Analysis
Gravite automatically detects and analyzes customer feedback in multiple languages, providing a global and accurate view of your market.
Public API for Seamless Integration
Easily connect Gravite to your existing tools with our public API and leverage the full power of our customer feedback analysis within your own environment.
Import and Automatically Analyze Your Data
ffortlessly import customer feedback from any source, and let Gravite’s AI analyze it to extract actionable trends and insights.
Start your 15-days free trial
Join over 50+ companies already growing with Gravite.
Frequently asked questions
How secure is my data with Gravite.io?
Data security is paramount at Gravite.io. We employ robust security measures including encryption and regular audits to ensure your information is always protected.
Can I try Gravite.io before committing to a subscription?
Yes, we offer a trial period for you to experience how Gravite.io can transform your operations. Please contact our sales team to get started.
What kind of support can I expect from Gravite.io?
We offer comprehensive support including onboarding, technical assistance, and strategic advice to ensure you make the most out of Gravite.io.
What makes Gravite.io different from other feedback analysis tools?
Gravite.io stands out due to its AI-driven approach, ease of integration, real-time insights, and the ability to quickly turn large volumes of qualitative data into strategic actions.ur une raison quelconque vous n'êtes pas entièrement satisfait(e) de votre commande, veuillez nous contacter dans les 14 jours suivant la réception de votre affiche pour organiser un retour et un remboursement.
How will Gravite.io improve my customer satisfaction metrics?
By providing actionable insights and identifying pain points, Gravite.io enables you to make strategic improvements in your product or service, which can lead to an increase in customer satisfaction and Net Promoter Scores (NPS).
Is Gravite.io suitable for my industry?
Gravite.io is versatile and can be tailored to the needs of various industries including tech, SaaS, e-commerce, healthcare, and finance, among others.
How does Gravite.io prioritize customer feedback?
Our AI technology categorizes and prioritizes feedback based on your customized parameters such as urgency, frequency, and impact, helping you address the most critical issues first.
Can Gravite.io analyze data from different languages?
Yes, Gravite.io is equipped to analyze data in multiple languages, making it ideal for global teams and companies in diverse markets.
How does Gravite.io integrate with my existing tools?
Gravite.io offers seamless integration with a wide range of tools, including CRMs, support ticket systems, call transcripts, chat platforms, and more, all in under five minutes and without the need for technical expertise.
What exactly does Gravite.io do?
Gravite.io is an AI-powered insights tool that helps product and operations teams in medium-sized enterprises to streamline the process of collecting and analyzing customer feedback, identify operational inefficiencies, and make data-driven decisions to improve customer satisfaction and team productivity.