Collect
Collect automatically customers conversations across your current tools stack
ex: call transcripts, support tickets, store reviews, slack messages, CSAT, NPS...
Segment
Focus your analysis on specific customer segments, data sources, time frame & more...
ex: Discover the pain points of your french customers that pay you more than 5000$/months
Reveal
Visualize the topics that matter the most for your customers and prospects
ex: trends, topics, pain points, satisfaction, growth leverages and more...
An all-in-one tool that gathers all your customers conversations
Get insights on specific customer segments X500 times faster
Segment your feedback
Easily categorize customer feedback based on various criteria such as sentiment, product features, or customer demographics, enabling targeted analysis and action.
Segment your user base
Divide your user base into distinct groups based on behavior, engagement level, or other relevant metrics, allowing for personalized communication and tailored strategies.
Import your dataset
Seamlessly bring in your existing data from various sources such as CRM systems or spreadsheets, ensuring all relevant information is accessible and integrated for comprehensive analysis.
Visualize your results to understand trends, satisfaction levels, and pain points from your users.
Trends
Follow real-time trends that impact your business the most. Discover what your users think about these trends and take action effortlessly.
Sentiments
AI provides sentiment analysis of your users. Discover the topics that generate the most frustration, love, etc., and improve your service.
Pain Points
The identification of your users' pain points empowers you to take actionable steps towards resolving issues and enhancing the quality of your service.
We’ve helped grow hundreds of companies
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Frequently asked questions
How secure is my data with Gravite.io?
Data security is paramount at Gravite.io. We employ robust security measures including encryption and regular audits to ensure your information is always protected.
Can I try Gravite.io before committing to a subscription?
Yes, we offer a trial period for you to experience how Gravite.io can transform your operations. Please contact our sales team to get started.
What kind of support can I expect from Gravite.io?
We offer comprehensive support including onboarding, technical assistance, and strategic advice to ensure you make the most out of Gravite.io.
What makes Gravite.io different from other feedback analysis tools?
Gravite.io stands out due to its AI-driven approach, ease of integration, real-time insights, and the ability to quickly turn large volumes of qualitative data into strategic actions.
How will Gravite.io improve my customer satisfaction metrics?
By providing actionable insights and identifying pain points, Gravite.io enables you to make strategic improvements in your product or service, which can lead to an increase in customer satisfaction and Net Promoter Scores (NPS).
Is Gravite.io suitable for my industry?
Gravite.io is versatile and can be tailored to the needs of various industries including tech, SaaS, e-commerce, healthcare, and finance, among others.
How does Gravite.io prioritize customer feedback?
Our AI technology categorizes and prioritizes feedback based on your customized parameters such as urgency, frequency, and impact, helping you address the most critical issues first.
Can Gravite.io analyze data from different languages?
Yes, Gravite.io is equipped to analyze data in multiple languages, making it ideal for global teams and companies in diverse markets.
How does Gravite.io integrate with my existing tools?
Gravite.io offers seamless integration with a wide range of tools, including CRMs, support ticket systems, call transcripts, chat platforms, and more, all in under five minutes and without the need for technical expertise.
What exactly does Gravite.io do?
Gravite.io is an AI-powered insights tool that helps product and operations teams in medium-sized enterprises to streamline the process of collecting and analyzing customer feedback, identify operational inefficiencies, and make data-driven decisions to improve customer satisfaction and team productivity.