Discover the New Gravite Overview Page: Enhanced Visibility at Your Fingertips
What’s New on the Overview Page?
Our new Overview page allows you to keep track of key metrics in real time. Here’s a breakdown of the fresh features we’ve added:
1. Real-Time Customer Feedback Insights
Stay up-to-date with the latest customer feedback you’ve received. The Overview now gives you a clear view of which feedback has been analyzed in a Revealer, and how much time Gravite has saved you by automating the analysis of these responses. No more manual tracking—everything you need is now at your fingertips.
2. Cross-Revealer View
Want to dive deeper into specific topics? The Cross-Revealer view lets you select which Revealers to focus on, offering a structured summary of the most important new topics or those with the highest growth within the selected time period. This way, you can stay ahead of emerging trends and opportunities that impact your business.
3. Data Analysis Indicator
We’ve added a new indicator that shows you the percentage of data you’ve already analyzed. This feature helps you measure the depth of your data analysis and gives you a clear picture of what’s been reviewed and what still needs attention.
4. User Satisfaction
Keeping track of your users’ happiness just got easier! The Overview page now highlights overall user satisfaction, giving you a snapshot of how your customers feel about your product or service. This helps you identify areas for improvement and celebrate your successes.
5. AI-Powered Findings
Our AI works tirelessly to uncover actionable insights from your feedback. Now, the Overview page will categorize these findings into key types: Pain Points, Improvement Requests, and Objections. This categorization makes it easy for you to prioritize and act on the feedback that matters most.
6. Top Contributors
Understand who’s driving the conversation by identifying your top contributors. Whether it’s your customers, leads, or team, the Overview gives you a breakdown of who’s engaging the most, helping you understand where your most valuable insights are coming from.
7. Most Frequently Used Sources
We’ve also added a view that shows the most commonly used feedback sources by your clients. Whether it’s support tickets, surveys, or social media, this feature helps you understand where the bulk of your feedback is coming from, allowing you to optimize and focus on the channels that matter most.
Wrapping Up
Our revamped Overview page is designed to give you more control and clarity over your customer feedback and business data. With these new features, you can easily monitor key metrics, uncover actionable insights, and make faster, data-driven decisions.
Enjoy the new Overview page! 😎
At Gravite, we’re committed to helping you make the most of your data, and we’re sure these updates will take your experience to the next level. Stay tuned for even more improvements in the future!
