Welcome to Gravite: Collect, Analyze, and Explore your business qualitative data.

Hello and welcome to Gravite! We’re excited to explain what Gravite is, how it fits into the daily operations of businesses, and why your company’s qualitative data will no longer hold any secrets for you 🙂

First, let’s talk about our vision! It’s important for you to understand what drives our team every day. It can be summed up in one sentence:

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Making customer interactions and, more broadly, qualitative data clear, fast, and actionable.

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Every business engages in daily interactions: phone calls, emails, video conferences, support tickets… This wealth of data is often underutilized, and that’s where Gravite steps in to help you gain clear insights!

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How does Gravite work?

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1. We automatically collect your data through our integrations

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We offer around twenty integrations, including:

• Intercom <> Gravite

• Zendesk <> Gravite

• Aircall <> Gravite

• Slack, Snowflake…

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If you have specific needs, you can use our APIs to retrieve all your data.

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Now, your data is centralized 👇 in your feedback feed:

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2. Analyze your qualitative data with Gravite’s AI modules

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Here’s a video that explains the collection and analysis process:

https://youtu.be/K3oUBkpZjWE

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3. Explore your data

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Having good visibility through analysis templates is great, but many of our clients wanted to dig deeper into certain topics to fully understand what’s happening and address the root cause of the issue. That’s why we developed a feature called Ask AI or Explore.

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The concept is simple: you ask a question, and our algorithm searches your data for the answer, along with relevant data, to provide you with a complete response.

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